Things You Should Know About 4G Connection and Pre-installed SIM Card
The bands supported by 4G Camera are listed below
● EU Version: LTE FDD: Band 1/3/5/7/8/20/28, LTE TDD: Band 38/40/41
Pre-installed SIM card and SD card support in these European countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovak Republic, Slovenia, Spain, Sweden, United Kingdom;
In other countries, the built-in SIM card and SD card feature are not supported, and we are actively working on expanding support to additional markets and will keep this information updated. You can check the list or contact our customer support team for further assistance.
Notice for Use Pre-installed SIM Card
Please note that the included SIM card is only compatible with Imou 4G security cameras. Avoid inserting it into any smartphone or electronic product.
To ensure proper recognition and prevent the SIM card from getting stuck, please insert it properly as demonstrated in the Quick Start Guide.
Pre-installed SIM Card Compatible Network Carriers
We recommend using the SIM card included in the 4G security camera because it supports major mobile network service providers globally and can automatically activate upon initial device setup. However, if you prefer to use SIM cards from other mobile network service providers, that’s completely acceptable.
The User Manual in Download outlines the supported carriers for our pre-installed SIM cards in available countries and regions. The supported carriers are subject to change in the future, please refer to the latest information.
If you want to change your SIM card or check if the camera works properly in your area, you can search for "Carrier name + 4G coverage bands" or "Technical specifications" to find the 4G frequency bands for your region. The camera will only work if at least one of the carrier's main 4G frequency bands is listed in the camera's supported list.
Our devices have built-in APN information for most carriers worldwide. On the APN input screen, you can click "Skip" to directly access network connection.
If you cannot connect to the network successfully, please check the following:
1. The camera's green light should be flashing during the network pairing process. If the indicator light goes out, click the "Reset" button to wake up the device.
2. Try manually entering the APN information.
3. Try pairing the network again.
Note: Regarding the carrier's APN information
When purchasing a SIM card locally, please request the APN parameters from the carrier's store (at least the APN name is required; sometimes MCC/MNC is also needed).
Alternatively, after inserting the SIM card into your phone, you can check it in "Settings → Mobile Networks → Access Point Names".