Things You Should Know About 4G Connection and Pre-installed SIM Card
The bands supported by 4G Camera are listed below
● EU Version: LTE FDD: Band 1/3/5/7/8/20/28, LTE TDD: Band 38/40/41
● American Version: LTE FDD: Band 1/2/3/4/5/7/8/28/66
Pre-installed SIM card and SD card only support in these European countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovak Republic, Slovenia, Spain, Sweden, United Kingdom;
In other countries, the built-in SIM card and SD card feature are not supported, and we are actively working on expanding support to additional markets and will keep this information updated. You can check the list or contact our customer support team for further assistance.
Notice for Use Pre-installed SIM Card
Please note that the included SIM card is only compatible with Imou 4G security cameras. Avoid inserting it into any smartphone or electronic product.
To ensure proper recognition and prevent the SIM card from getting stuck, please insert it properly as demonstrated in the Quick Start Guide.
Pre-installed SIM Card Compatible Network Carriers
We recommend using the SIM card included in the 4G security camera because it supports major mobile network service providers globally and can automatically activate upon initial device setup. However, if you prefer to use SIM cards from other mobile network service providers, that’s completely acceptable.
The User Manual in Download outlines the supported carriers for our pre-installed SIM cards in available countries and regions. The supported carriers are subject to change in the future, please refer to the latest information.