{"code":20000,"msg":"Access successful","data":{"pc":{"faqList":[{"id":223,"sort":5,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":6,"productIds":null,"stepIds":null,"title":"Как повторно выбрать устройства для программы Imou Protect?","content":"

Пожалуйста, убедитесь, что вы подписаны на программу IMOU Protect.

Активируйте Imou Protect

1. Войдите на страницу \"Я\".

2. Нажмите \"Imou Protect\" для перехода на страницу Imou Protect.

3. Нажмите на план, который нужно активировать, затем нажмите \"Добавить устройства\".

4. Выберите устройства и нажмите \"ОК\".

5. Успешно.

Повторный выбор устройств для активированного плана Imou Protect

6. Зайдите на страницу Imou Protect.

7. Коснитесь значка (изменить), чтобы повторно выбрать устройства для этого активированного плана Imou Protect.

8. Остальные шаги такие же, как в части 1. Активируйте Imou Protect.

","createTime":1675222724,"updateTime":1714033024,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":62,"products":null},{"id":224,"sort":10,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":6,"productIds":null,"stepIds":null,"title":"В чем разница между облачным хранилищем и Imou Protect?","content":"

Imou Protect это комплексный сервис, который включает в себя возможности облачного хранения. Imou Protect обеспечивает новый опыт безопасности с дополнительными преимуществами, такими как ИИ обнаружение, скачивание записей с SD-карты, обмен устройствами с пользователями, отчет безопасности и т.д.

","createTime":1675223377,"updateTime":1714033078,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":62,"products":null},{"id":225,"sort":15,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":6,"productIds":null,"stepIds":null,"title":"Какие могут быть последствия, если я не подпишусь на Imou Protect?","content":"

Услуга Imou Protect это дополнительная услуга, которая не влияет на использование устройств Imou без подписки. Подписавшись на услугу Imou Protect, вы откроете больше преимуществ, получите больше премиальных функций.

","createTime":1675223508,"updateTime":1714033117,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":62,"products":null},{"id":226,"sort":20,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":6,"productIds":null,"stepIds":null,"title":"Как перейти на Imou Protect, если я уже подписан на облачное хранилище?","content":"

Если вы подписались на услугу облачного хранения, и она все еще действует, даже если это бесплатный пробный план, вам не нужны дополнительные действия и оплата, мы обновим сервис облачного хранения до Imou Protect бесплатно. Когда вы войдете в Imou APP V5.11.0 или более продвинутую версию, вы получите всплывающее напоминание на странице воспроизведения в реальном времени.

Правила обновления:

Облачное хранилище на 3 дня → Базовый план, включает облачное хранилище на 3 или 7 дней

Облачное хранилище на 7 дней → Базовый план, включает облачное хранилище на 7 дней

Облачное хранилище на 30 дней → План Plus, включает облачное хранилище на 30 дней

","createTime":1675223551,"updateTime":1714033131,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":62,"products":null},{"id":227,"sort":25,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":6,"productIds":null,"stepIds":null,"title":"Могу ли я попробовать Imou Protect перед подпиской?","content":"

Бесплатная пробная версия Imou Protect доступна для каждой недавно зарегистрированной камеры Imou. Если камера уже воспользовалась бесплатной пробной версией облачного хранилища и срок ее действия истек, бесплатная пробная версия Imou Protect больше не предоставляется.

","createTime":1675223611,"updateTime":1714033145,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":62,"products":null},{"id":228,"sort":30,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":6,"productIds":null,"stepIds":null,"title":"У меня несколько камер, как выбрать подписку?","content":"

Imou Protect поддерживает подписку на одну камеру или до 15 камер, вы можете выбрать вариант, который вам подходит.

","createTime":1675223638,"updateTime":1757407989,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":62,"products":null},{"id":229,"sort":35,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":6,"productIds":null,"stepIds":null,"title":"Если камера сломалась, что делать с подпиской Imou Protect?","content":"

Вы можете перенести подписку на другие камеры или отменить в приложении Imou.

","createTime":1675223668,"updateTime":1714033165,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":62,"products":null},{"id":230,"sort":40,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":6,"productIds":null,"stepIds":null,"title":"Если я отвяжу камеру, что произойдет с Imou Protect, на который я подписан?","content":"

При отвязке камеры подписку можно отменить, если Imou Protect, на который вы подписались, больше не связан ни с одной камерой. Также можете найти подписку в приложении Imou и отменить ее в любое время.

","createTime":1675223694,"updateTime":1714033172,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":62,"products":null},{"id":231,"sort":45,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":6,"productIds":null,"stepIds":null,"title":"В чем разница между функцией обнаружения ИИ, предоставляемой Imou Protect, и функцией обнаружения, которая поставляется с камерой?","content":"

ИИ обнаружение, включенное в план Imou Protect, дает вам возможность получать оповещения только при обнаружении человека, животного, транспортного средства и посылки, даже если ваши камеры не имеют функций ИИ. Обнаружение ИИ предлагает больше типов обнаружения, чем функции обнаружения, поставляемые с камерой. Ему не нужно обновлять прошивку камеры, и он продолжает улучшаться благодаря поддержке алгоритмов.

","createTime":1675223724,"updateTime":1714033184,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":62,"products":null},{"id":232,"sort":50,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":6,"productIds":null,"stepIds":null,"title":"Если я уже подписан на Imou Protect, как я могу воспользоваться обновленными преимуществами?","content":"

Если вы являетесь подписчиком Imou Protect и ваша подписка выпустила расширенную версию, вы сможете пользоваться новейшими функциями в следующем цикле без дополнительной оплаты. Если ваша текущая подписка не соответствует вашим потребностям, вы можете обновить подписку.

","createTime":1675223749,"updateTime":1714033202,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":62,"products":null},{"id":233,"sort":55,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":6,"productIds":null,"stepIds":null,"title":"Я хочу обновить сервис Imou Protect, на который я подписан, как с меня будет взиматься плата?","content":"

После обновления подписки автоматическое продление замененного плана будет отменено. Оставшиеся дни обслуживания будут учитываться как скидки к вашему первоначальному платежу по текущему плану. Последующая подписка будет автоматически продлена по обычной цене. Вы можете отменить продление в любое время.

","createTime":1675223778,"updateTime":1714033214,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":62,"products":null},{"id":235,"sort":65,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":6,"productIds":null,"stepIds":null,"title":"Как отменить подписку на программу Imou Protect?","content":"

Если вам нужно отменить подписку на программу Imou Protect, выполните следующие действия:

1. Войдите на страницу \"Я\".

2. Нажмите на опцию \"Imou Protect\".

3. Выберите подписку, которую нужно отменить.

4. Подтвердите отмену.

","createTime":1675223833,"updateTime":1714033243,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":62,"products":null},{"id":236,"sort":70,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"Как настроить камеру?","content":"

Если вы хотите настроить камеру, выполните следующие действия.

Обратите внимание: во время настройки убедитесь, что расстояние между камерой, мобильным телефоном и маршрутизатором не превышает 30 см.

1. Нажмите \"+\" для сканирования QR-кода на этикетке и нажмите \"Далее\".

2. Подключите телефон к точке доступа камеры, название которой начинается с \"DAP\".

3. Нажмите на WiFi, к которому вы хотите подключиться.

4. Введите пароль WiFi и нажмите \"Далее\".

5. Дождитесь соединения.

6. Добавлено успешно.

","createTime":1675230858,"updateTime":1714033251,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":64,"products":null},{"id":237,"sort":75,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"Как поделиться доступом к своими камерам с другими пользователями？","content":"

1. Выберите устройство, доступ к которому необходимо предоставить.

2. Нажмите '+' и введите e-mail адрес, которому необходимо предоставить доступ. Либо предоставьте доступ по QR коду.

3. Настройте желаемые опции доступа к устройству.

","createTime":1675230903,"updateTime":1714033262,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":64,"products":null},{"id":238,"sort":80,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"Как просмотреть архив записей?","content":"

Если вы хотите просмотреть архив записей из приложения Imou, выполните следующие действия.

В интерфейсе предварительного просмотра:

1. Нажмите на кнопку воспроизведения видео и найдите опцию \"Хронология истории событий\".

2. Выберите облачное хранилище или хранилище SD-карты для просмотра записи.

3. Нажмите на просмотр всех записей.

В домашнем интерфейсе:

1. Нажмите \"\"··\"\" в меню устройства.

2. Нажмите \"Все видео\" для просмотра всех записей.

","createTime":1675230938,"updateTime":1714033355,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":64,"products":null},{"id":239,"sort":90,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"Как запустить трансляцию с камеры iMOU через Amazon Echo Show / Google Nest Hub?","content":"

Вы можете воспользоваться мастером настройки Google Home, чтобы настроить учетную запись imou, также вы можете посмотреть демо-версию на нашем официальном канале YouTube.

","createTime":1675231000,"updateTime":1714033376,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":64,"products":null},{"id":240,"sort":95,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"Где можно хранить видео?","content":"

1. Локальное хранилище (карта памяти) включено по умолчанию.

2. При подключении услуг облачного хранения доступны и облачное хранилище, и локальное хранилище.

3. Архив видео, записанных самостоятельно, хранится в памяти смартфона.

","createTime":1675231036,"updateTime":1714033390,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":64,"products":null},{"id":241,"sort":100,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"Ложная тревога за пределами зоны обнаружения движения (общая зона)?","content":"

Выключите функцию \"Обнаружение человека\".

","createTime":1675231123,"updateTime":1714033404,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":64,"products":null},{"id":242,"sort":105,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"Могу ли я установить область обнаружения человека?","content":"

Нет, вы можете установить только область обнаружения движения, но не обнаружения человека.

","createTime":1675231170,"updateTime":1714033415,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":64,"products":null},{"id":243,"sort":110,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"Отсутствие сигнала оповещения после включения обнаружения движения?","content":"

1. Включите обнаружение движения в приложении;

2. Повысьте уровень чувствительности в приложении;

3. Настройте зону обнаружения;

4. Скорректируйте период действия;

5. Измените настройки карты памяти на \"чтение / запись\".

","createTime":1675231250,"updateTime":1714033426,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":64,"products":null},{"id":244,"sort":115,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"Как настроить фиксированный IP-адрес устройства?","content":"

1. Установите статический IP с помощью SmartPSS и других инструментов;

2. Привяжите IP и MAC в интерфейсе маршрутизатора;

3. Установите параметр использования адреса маршрутизатора на \"бессрочно\".

","createTime":1675231288,"updateTime":1714033485,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":64,"products":null},{"id":245,"sort":120,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"Не удалось инициализировать устройство (установить пароль)?","content":"

1. Убедитесь, что устройство в той же сети, что и телефон;

2. Убедитесь, что роутер подключен к Интернету;

3. Переключите DNS-сервер на 8: 8: 8: 8, 8: 8: 4: 4.

","createTime":1675231475,"updateTime":1714033495,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":64,"products":null},{"id":246,"sort":125,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"Сопряжение прошло успешно, но трансляции нет?","content":"

1. Проверьте сетевое соединение роутера и мобильного телефона, чтобы снизить нагрузку на роутер и убедиться в стабильности подключения;

2. Упростите сетевой путь устройств (постарайтесь обеспечить прямой путь \"устройство-маршрутизатор-Интернет\");

3. Проверьте конфигурацию сети и снимите сетевые ограничения на устройствах.

","createTime":1675231508,"updateTime":1714033539,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":64,"products":null},{"id":247,"sort":130,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"Устройство часто включается и выключается?","content":"

1. Проверьте уровень сигнала WiFi и сохраняйте пространство между устройством и маршрутизатором свободным;

2. Уменьшите количество устройств доступа для обеспечения достаточной пропускной способности входящего канала;

3. Настройте распределение устройств для работы в разных каналах.

","createTime":1675231559,"updateTime":1714033550,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":64,"products":null},{"id":248,"sort":135,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"Режим ночного видения постоянно включается / выключается?","content":"

1. Уберите помехи, расположенные напротив линзы;

2. Избегайте использования в узком пространстве.

","createTime":1675231606,"updateTime":1714033560,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":64,"products":null},{"id":249,"sort":140,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"Экран размыт?","content":"

1. Очистите внешнюю сторону объектива;

2. Если вышеперечисленные действия не помогли, верните устройство для проверки производителем.

","createTime":1675231634,"updateTime":1714033569,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":64,"products":null},{"id":250,"sort":145,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"Мой экран слишком яркий в режиме ночного видения / инфракрасном режиме / умном режиме?","content":"

1. Отрегулируйте расстояние между камерой и объектом мониторинга;

2. Отрегулируйте угол обзора камеры.

","createTime":1675231663,"updateTime":1714033579,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":64,"products":null},{"id":251,"sort":150,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"Мой экран слишком темный в режиме ночного видения / инфракрасном режиме / умном режиме?","content":"

1. Отрегулируйте расстояние между камерой и объектом мониторинга;

2. Переключитесь на оригинальный адаптер питания;

3. Сбросьте камеру и проверьте настройки параметров с помощью приложения imou life.

","createTime":1675231695,"updateTime":1714033590,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":64,"products":null},{"id":252,"sort":155,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"Карта памяти не распознается?","content":"

1. Протрите металлическую часть карты;

2. Отформатируйте карту памяти на ПК;

3. Замените карту памяти;

4. Предоставьте доступ к карте памяти в камере другим приложениям (например, SmartPSS и т.д.).

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1. Избегайте установки устройства рядом с кондиционерами и в других местах, где температура быстро меняется;

2. Очистите объектив и уберите препятствия в поле зрения устройства;

3. Отрегулируйте угол установки, чтобы избежать прямого сильного света.

","createTime":1675231943,"updateTime":1714033610,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":64,"products":null},{"id":254,"sort":165,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"Индикатор выключен или постоянно горит красным?","content":"

1. Переключитесь на оригинальный адаптер питания;

2. Убедитесь, что устройство не выключено и подключено к питанию во время обновления;

3. Если вышеперечисленные действия не помогли, верните устройство для проверки производителем.

","createTime":1675231975,"updateTime":1714033618,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":64,"products":null},{"id":255,"sort":170,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":3,"productIds":null,"stepIds":null,"title":"Что делать, если ковер не распознается при построении карты?","content":"

1. После того, как общая карта создана, вручную обозначьте соответствующую запретную зону;

2. Избегайте использование функции мытья полов до создания общей карты;

3. Держите зарядную док-станцию для сбора пыли в среде с небольшими изменениями, чтобы пылесос не смог идентифицировать окружающую среду, очистить карту и восстановить.

","createTime":1675232003,"updateTime":1714033632,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":63,"products":null},{"id":256,"sort":175,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":3,"productIds":null,"stepIds":null,"title":"Что делать, если вентилятор слишком шумный?","content":"

1. Проверьте, не засорен ли пылесборник HEPA посторонними предметами, например, пылью, и попытайтесь очистить пыль или посторонние предметы перед повторным использованием пылесоса.

2. Проверьте, не заполнен ли пылесборник мусором. Очистите пылесборник при необходимости и используйте пылесос снова.

3. Подключите пылесос к Интернету и с помощью мобильного приложения отрегулируйте мощность всасывания пылесоса.

4. После перезагрузки попробуйте снова использовать очистку пылесборника.

","createTime":1675232033,"updateTime":1714033653,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":63,"products":null},{"id":257,"sort":180,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":3,"productIds":null,"stepIds":null,"title":"Что делать, если карта перекрывается в приложении?","content":"

1. Проверьте, не передвигали ли пылесос или не пинали ли его во время работы. Не двигайте и не пинайте пылесос во время использования.

2. Проверьте, есть ли пороги и другие области, которые пылесос не может обойти или избегает, что приводит к перекрытию карты. Попробуйте отделить зону обхода от виртуальной стены.

3. Не кладите другие предметы на пылесос во время уборки, чтобы не заблокировать камеру для создания карты.

","createTime":1675232062,"updateTime":1714033664,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":63,"products":null},{"id":258,"sort":185,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":3,"productIds":null,"stepIds":null,"title":"Что делать, если пылесос не заряжается автоматически при отключении питания во время уборки?","content":"

1. Проверьте, запускается ли пылесос с зарядной станции во время уборки.

2. Проверьте, правильно ли расположена зарядная док-станция для сбора пыли (доступное пространство 1,5 м спереди и 0,5 м с обеих сторон).

3. Проверьте, правильно ли установлена накладка для швабры.

4. Проверьте, правильно ли закреплена швабра, скручивание швабры может привести к сбою подзарядки.

5. Проверьте, не застряли ли посторонние предметы в левом и правом колесах, что может привести к плохой работе пылесоса и невозможности его нормальной подзарядки.

6. Попробуйте снова использовать очиститель после перезагрузки.

","createTime":1675232099,"updateTime":1714033676,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":63,"products":null},{"id":259,"sort":190,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":3,"productIds":null,"stepIds":null,"title":"Что делать, если пылесос повторно перезаряжается?","content":"

1. Проверьте, в хорошем ли контакте находится пылесос с зарядным полюсом док-станции для сбора пыли, и вручную присоедините его, чтобы проверить, заряжается устройство или нет.

2. Проверьте, нет ли пыли или пятен на зарядном полюсе пылесоса и док-станции для сбора пыли, что может привести к плохому зарядному контакту. Перед использованием протрите его мягкой тканью.

3. Проверьте, соответствуют ли зарядные полюса пылесоса и док-станции для сбора пыли горизонтальной линии и что зарядная база размещена горизонтально у стены.

","createTime":1675232249,"updateTime":1714033685,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":63,"products":null},{"id":260,"sort":195,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":22,"productIds":null,"stepIds":null,"title":"Как экспортировать мою личную информацию из приложения Imou Life?","content":"

1. Войдите на страницу \"Я\" и нажмите, чтобы войти в \"Настройки\".

2. Зайдите в раздел \"Учетная запись и безопасность\".

3. Нажмите \"Экспортировать информацию об учетной записи\"

4. Нажмите \"Экспорт\".

5. Нажмите \"ОК\". После получения кода подтверждения введите код подтверждения и нажмите \"ОК\".

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1. Зайдите на страницу \"Сведения об устройстве\", и найдите Локальное хранилище в настройках хранилища.

2. Выберите \"Локальное хранилище\".

3. Нажмите \"Форматировать\" для успешного форматирования карты памяти.

","createTime":1675232486,"updateTime":1714033706,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":61,"products":null},{"id":262,"sort":205,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":22,"productIds":null,"stepIds":null,"title":"Как зарегистрировать учетную запись Imou?","content":"

Если вы хотите добавить и настроить камеру в приложении Imou Life, то следуйте инструкции ниже.

Загрузите приложение и зарегистрируйте учетную запись:

1. Загрузите приложение: Загрузите приложение Imou Life в Apple App Store или Google Play или отсканируйте QR-код коробки.

2. Нажмите \"зарегистрироваться\", чтобы получить учетную запись Imou.

3. Выберите опцию для своей учетной записи и нажмите \"Далее\". Обратите внимание: вид учетной записи не может быть изменен после ее подтверждения.

4. Введите свой E-mail и установите пароль. Подтвердите согласие с Условиями обслуживания и перейдите к следующему шагу.

5. Введите код подтверждения, полученный по электронной почте, для завершения регистрации.

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1. Перейдите в секцию \"Я\", нажав на иконку портрета головы.

2. Нажмите \"Изменить\" в разделе \"Электронная почта\".

3. Проверьте свою электронную почту и введите код подтверждения.

4. Введите новый адрес электронной почты и код подтверждения.

5. Введите новый адрес электронной почты для входа.

","createTime":1675232608,"updateTime":1714033722,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":61,"products":null},{"id":264,"sort":215,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"В течении скольки лет доступны обновления опций безопасности на продуктах IPC? ","content":"

Мы предоставляем обновления опций безопасности и сопутствующие услуги для устройств IPC на протяжении двух лет.

","createTime":1675232630,"updateTime":1714033730,"deleteStatus":0,"imageUrl":null,"imageRemark":null,"lechengAppShowStatus":1,"imouPcSupportLechengAppLeftSideId":64,"products":null},{"id":265,"sort":85,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"faqNId":2,"productIds":null,"stepIds":null,"title":"Как выбрать емкость карты памяти?","content":"

1. Для камер с разрешением 2МП карту памяти в 32 гб можно использовать 3 дня;

2. Для камер с разрешением 4МП карту памяти в 32 гб можно использовать в течение 1,5 дней;

3. Видео автоматически записываются поверх предыдущих видео, если память заканчивается.

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ночью","link":"https://imou-website.s3.ap-southeast-1.amazonaws.com/fade9419-59ce-4432-80b0-b17e1fbb2432.mp4","linkType":1,"remark":null,"createTime":1674120113,"updateTime":null,"deleteStatus":0,"productId":167,"prmDeviceId":null,"internalModel":null,"imageUrl":"https://static-website.imou.com/44438a73-83ee-418a-81e5-2f329e2d56b8.jpg","imageRemark":null,"listId":2},{"id":146,"sort":2,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":6836,"title":"Cell 2","titleTwo":"100% беспроводная камера. Устанавливайте, где вам удобно!","link":"https://imou-website.s3.ap-southeast-1.amazonaws.com/fe04d4c8-b72d-4fc0-b07f-4533efa6bde4.mp4","linkType":1,"remark":null,"createTime":1674120872,"updateTime":1675235566,"deleteStatus":0,"productId":147,"prmDeviceId":null,"internalModel":null,"imageUrl":"https://static-website.imou.com/3ba3db86-1afd-42fe-a91c-90596f7b7d43.jpg","imageRemark":null,"listId":2},{"id":147,"sort":3,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":6715,"title":"Cue 2C","titleTwo":"Умный мониторинг с обнаружением людей на базе ИИ ","link":"https://imou-website.s3.ap-southeast-1.amazonaws.com/e79a3751-9a7e-4183-9016-70fc6dd52092.mp4","linkType":1,"remark":null,"createTime":1674121591,"updateTime":null,"deleteStatus":0,"productId":140,"prmDeviceId":null,"internalModel":null,"imageUrl":"https://static-website.imou.com/09192e3c-9e31-42f9-94af-d770c653882b.jpg","imageRemark":null,"listId":2},{"id":148,"sort":4,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":6717,"title":"DB61i","titleTwo":"Наблюдайте за всем происходящим","link":"https://imou-website.s3.ap-southeast-1.amazonaws.com/bbfce231-9fdd-41c6-a2ce-d1ac7c9bc997.mp4","linkType":1,"remark":null,"createTime":1674123224,"updateTime":null,"deleteStatus":0,"productId":168,"prmDeviceId":null,"internalModel":null,"imageUrl":"https://static-website.imou.com/b8cc92b5-5133-4253-b41b-5062c7af2a28.jpg","imageRemark":null,"listId":3},{"id":149,"sort":3,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":6832,"title":"Turret","titleTwo":"Умная камера видеонаблюдения со световой и звуковой сигнализацией","link":"https://imou-website.s3.ap-southeast-1.amazonaws.com/ba80b666-d79f-4ed7-9416-cbc7bbfd3275.MP4","linkType":1,"remark":null,"createTime":1675235113,"updateTime":1675236643,"deleteStatus":0,"productId":2,"prmDeviceId":null,"internalModel":null,"imageUrl":"https://static-website.imou.com/8e10494f-d1b8-479e-8ca2-34989f10c35d.jpg","imageRemark":null,"listId":2},{"id":168,"sort":1,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":9205,"title":"Cruiser 2 ","titleTwo":"Изображение 3K QHD | Умное полноцветное ночное видение | Панорамный поворот и наклон | На базе технологии IMOU SENSE™ ","link":"https://static-website.imou.com/ded6b23a-a061-4372-943f-210b1cc63a8c.mp4","linkType":1,"remark":null,"createTime":1688127073,"updateTime":1688559014,"deleteStatus":0,"productId":238,"prmDeviceId":null,"internalModel":null,"imageUrl":"https://static-website.imou.com/d93446db-7bff-4c66-a3ff-58f40e44dcb8.png","imageRemark":"Cruiser 2 ","listId":2},{"id":169,"sort":5,"status":1,"pid":0,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":9211,"title":"Установка Knight","titleTwo":"Камера видеонаблюдения Knight. Передает самые мелкие детали в наиболее совершенном виде.","link":"https://static-website.imou.com/bda50deb-6a32-4caa-80ee-3ea5dfd4207c.mp4","linkType":1,"remark":null,"createTime":1688127924,"updateTime":1688559592,"deleteStatus":0,"productId":5,"prmDeviceId":null,"internalModel":null,"imageUrl":"https://static-website.imou.com/8f98ba4b-dbbc-4076-b9ea-0cfa3e17bf12.jpg","imageRemark":"Knight","listId":2}]},"app":{"faqList":[{"id":223,"sort":5,"status":1,"pid":0,"faqNId":6,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Как повторно выбрать устройства для программы Imou Protect?","content":"

Пожалуйста, убедитесь, что вы подписаны на программу IMOU Protect.

Активируйте Imou Protect

1. Войдите на страницу \"Я\".

2. Нажмите \"Imou Protect\" для перехода на страницу Imou Protect.

3. Нажмите на план, который нужно активировать, затем нажмите \"Добавить устройства\".

4. Выберите устройства и нажмите \"ОК\".

5. Успешно.

Повторный выбор устройств для активированного плана Imou Protect

6. Зайдите на страницу Imou Protect.

7. Коснитесь значка (изменить), чтобы повторно выбрать устройства для этого активированного плана Imou Protect.

8. Остальные шаги такие же, как в части 1. Активируйте Imou Protect.

","createTime":1675222724,"updateTime":1714033024,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":224,"sort":10,"status":1,"pid":0,"faqNId":6,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"В чем разница между облачным хранилищем и Imou Protect?","content":"

","createTime":1675223377,"updateTime":1714033078,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":225,"sort":15,"status":1,"pid":0,"faqNId":6,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Какие могут быть последствия, если я не подпишусь на Imou Protect?","content":"

","createTime":1675223508,"updateTime":1714033117,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":226,"sort":20,"status":1,"pid":0,"faqNId":6,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Как перейти на Imou Protect, если я уже подписан на облачное хранилище?","content":"

Правила обновления:

Облачное хранилище на 3 дня → Базовый план, включает облачное хранилище на 3 или 7 дней

Облачное хранилище на 7 дней → Базовый план, включает облачное хранилище на 7 дней

Облачное хранилище на 30 дней → План Plus, включает облачное хранилище на 30 дней

","createTime":1675223551,"updateTime":1714033131,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":227,"sort":25,"status":1,"pid":0,"faqNId":6,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Могу ли я попробовать Imou Protect перед подпиской?","content":"

","createTime":1675223611,"updateTime":1714033145,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":228,"sort":30,"status":1,"pid":0,"faqNId":6,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"У меня несколько камер, как выбрать подписку?","content":"

Imou Protect поддерживает подписку на одну камеру или до 15 камер, вы можете выбрать вариант, который вам подходит.

","createTime":1675223638,"updateTime":1757407989,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":229,"sort":35,"status":1,"pid":0,"faqNId":6,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Если камера сломалась, что делать с подпиской Imou Protect?","content":"

Вы можете перенести подписку на другие камеры или отменить в приложении Imou.

","createTime":1675223668,"updateTime":1714033165,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":230,"sort":40,"status":1,"pid":0,"faqNId":6,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Если я отвяжу камеру, что произойдет с Imou Protect, на который я подписан?","content":"

","createTime":1675223694,"updateTime":1714033172,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":231,"sort":45,"status":1,"pid":0,"faqNId":6,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"В чем разница между функцией обнаружения ИИ, предоставляемой Imou Protect, и функцией обнаружения, которая поставляется с камерой?","content":"

","createTime":1675223724,"updateTime":1714033184,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":232,"sort":50,"status":1,"pid":0,"faqNId":6,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Если я уже подписан на Imou Protect, как я могу воспользоваться обновленными преимуществами?","content":"

","createTime":1675223749,"updateTime":1714033202,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":233,"sort":55,"status":1,"pid":0,"faqNId":6,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Я хочу обновить сервис Imou Protect, на который я подписан, как с меня будет взиматься плата?","content":"

","createTime":1675223778,"updateTime":1714033214,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":235,"sort":65,"status":1,"pid":0,"faqNId":6,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Как отменить подписку на программу Imou Protect?","content":"

Если вам нужно отменить подписку на программу Imou Protect, выполните следующие действия:

1. Войдите на страницу \"Я\".

2. Нажмите на опцию \"Imou Protect\".

3. Выберите подписку, которую нужно отменить.

4. Подтвердите отмену.

","createTime":1675223833,"updateTime":1714033243,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":236,"sort":70,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Как настроить камеру?","content":"

Если вы хотите настроить камеру, выполните следующие действия.

1. Нажмите \"+\" для сканирования QR-кода на этикетке и нажмите \"Далее\".

2. Подключите телефон к точке доступа камеры, название которой начинается с \"DAP\".

3. Нажмите на WiFi, к которому вы хотите подключиться.

4. Введите пароль WiFi и нажмите \"Далее\".

5. Дождитесь соединения.

6. Добавлено успешно.

","createTime":1675230858,"updateTime":1714033251,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":237,"sort":75,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Как поделиться доступом к своими камерам с другими пользователями？","content":"

1. Выберите устройство, доступ к которому необходимо предоставить.

2. Нажмите '+' и введите e-mail адрес, которому необходимо предоставить доступ. Либо предоставьте доступ по QR коду.

3. Настройте желаемые опции доступа к устройству.

","createTime":1675230903,"updateTime":1714033262,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":238,"sort":80,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Как просмотреть архив записей?","content":"

Если вы хотите просмотреть архив записей из приложения Imou, выполните следующие действия.

В интерфейсе предварительного просмотра:

1. Нажмите на кнопку воспроизведения видео и найдите опцию \"Хронология истории событий\".

2. Выберите облачное хранилище или хранилище SD-карты для просмотра записи.

3. Нажмите на просмотр всех записей.

В домашнем интерфейсе:

1. Нажмите \"\"··\"\" в меню устройства.

2. Нажмите \"Все видео\" для просмотра всех записей.

","createTime":1675230938,"updateTime":1714033355,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":239,"sort":90,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Как запустить трансляцию с камеры iMOU через Amazon Echo Show / Google Nest Hub?","content":"

","createTime":1675231000,"updateTime":1714033376,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":240,"sort":95,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Где можно хранить видео?","content":"

1. Локальное хранилище (карта памяти) включено по умолчанию.

2. При подключении услуг облачного хранения доступны и облачное хранилище, и локальное хранилище.

3. Архив видео, записанных самостоятельно, хранится в памяти смартфона.

","createTime":1675231036,"updateTime":1714033390,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":241,"sort":100,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Ложная тревога за пределами зоны обнаружения движения (общая зона)?","content":"

Выключите функцию \"Обнаружение человека\".

","createTime":1675231123,"updateTime":1714033404,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":242,"sort":105,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Могу ли я установить область обнаружения человека?","content":"

Нет, вы можете установить только область обнаружения движения, но не обнаружения человека.

","createTime":1675231170,"updateTime":1714033415,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":243,"sort":110,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Отсутствие сигнала оповещения после включения обнаружения движения?","content":"

1. Включите обнаружение движения в приложении;

2. Повысьте уровень чувствительности в приложении;

3. Настройте зону обнаружения;

4. Скорректируйте период действия;

5. Измените настройки карты памяти на \"чтение / запись\".

","createTime":1675231250,"updateTime":1714033426,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":244,"sort":115,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Как настроить фиксированный IP-адрес устройства?","content":"

1. Установите статический IP с помощью SmartPSS и других инструментов;

2. Привяжите IP и MAC в интерфейсе маршрутизатора;

3. Установите параметр использования адреса маршрутизатора на \"бессрочно\".

","createTime":1675231288,"updateTime":1714033485,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":245,"sort":120,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Не удалось инициализировать устройство (установить пароль)?","content":"

1. Убедитесь, что устройство в той же сети, что и телефон;

2. Убедитесь, что роутер подключен к Интернету;

3. Переключите DNS-сервер на 8: 8: 8: 8, 8: 8: 4: 4.

","createTime":1675231475,"updateTime":1714033495,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":246,"sort":125,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Сопряжение прошло успешно, но трансляции нет?","content":"

3. Проверьте конфигурацию сети и снимите сетевые ограничения на устройствах.

","createTime":1675231508,"updateTime":1714033539,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":247,"sort":130,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Устройство часто включается и выключается?","content":"

1. Проверьте уровень сигнала WiFi и сохраняйте пространство между устройством и маршрутизатором свободным;

3. Настройте распределение устройств для работы в разных каналах.

","createTime":1675231559,"updateTime":1714033550,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":248,"sort":135,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Режим ночного видения постоянно включается / выключается?","content":"

1. Уберите помехи, расположенные напротив линзы;

2. Избегайте использования в узком пространстве.

","createTime":1675231606,"updateTime":1714033560,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":249,"sort":140,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Экран размыт?","content":"

1. Очистите внешнюю сторону объектива;

2. Если вышеперечисленные действия не помогли, верните устройство для проверки производителем.

","createTime":1675231634,"updateTime":1714033569,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":250,"sort":145,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Мой экран слишком яркий в режиме ночного видения / инфракрасном режиме / умном режиме?","content":"

1. Отрегулируйте расстояние между камерой и объектом мониторинга;

2. Отрегулируйте угол обзора камеры.

","createTime":1675231663,"updateTime":1714033579,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":251,"sort":150,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Мой экран слишком темный в режиме ночного видения / инфракрасном режиме / умном режиме?","content":"

1. Отрегулируйте расстояние между камерой и объектом мониторинга;

2. Переключитесь на оригинальный адаптер питания;

3. Сбросьте камеру и проверьте настройки параметров с помощью приложения imou life.

","createTime":1675231695,"updateTime":1714033590,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":252,"sort":155,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Карта памяти не распознается?","content":"

1. Протрите металлическую часть карты;

2. Отформатируйте карту памяти на ПК;

3. Замените карту памяти;

4. Предоставьте доступ к карте памяти в камере другим приложениям (например, SmartPSS и т.д.).

","createTime":1675231914,"updateTime":1714033598,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":253,"sort":160,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Ложные оповещения или отсутствие оповещений при инфракрасном обнаружении?","content":"

1. Избегайте установки устройства рядом с кондиционерами и в других местах, где температура быстро меняется;

2. Очистите объектив и уберите препятствия в поле зрения устройства;

3. Отрегулируйте угол установки, чтобы избежать прямого сильного света.

","createTime":1675231943,"updateTime":1714033610,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":254,"sort":165,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Индикатор выключен или постоянно горит красным?","content":"

1. Переключитесь на оригинальный адаптер питания;

2. Убедитесь, что устройство не выключено и подключено к питанию во время обновления;

3. Если вышеперечисленные действия не помогли, верните устройство для проверки производителем.

","createTime":1675231975,"updateTime":1714033618,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":255,"sort":170,"status":1,"pid":0,"faqNId":3,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Что делать, если ковер не распознается при построении карты?","content":"

1. После того, как общая карта создана, вручную обозначьте соответствующую запретную зону;

2. Избегайте использование функции мытья полов до создания общей карты;

","createTime":1675232003,"updateTime":1714033632,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":256,"sort":175,"status":1,"pid":0,"faqNId":3,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Что делать, если вентилятор слишком шумный?","content":"

4. После перезагрузки попробуйте снова использовать очистку пылесборника.

","createTime":1675232033,"updateTime":1714033653,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":257,"sort":180,"status":1,"pid":0,"faqNId":3,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Что делать, если карта перекрывается в приложении?","content":"

3. Не кладите другие предметы на пылесос во время уборки, чтобы не заблокировать камеру для создания карты.

","createTime":1675232062,"updateTime":1714033664,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":258,"sort":185,"status":1,"pid":0,"faqNId":3,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Что делать, если пылесос не заряжается автоматически при отключении питания во время уборки?","content":"

1. Проверьте, запускается ли пылесос с зарядной станции во время уборки.

3. Проверьте, правильно ли установлена накладка для швабры.

4. Проверьте, правильно ли закреплена швабра, скручивание швабры может привести к сбою подзарядки.

6. Попробуйте снова использовать очиститель после перезагрузки.

","createTime":1675232099,"updateTime":1714033676,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":259,"sort":190,"status":1,"pid":0,"faqNId":3,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Что делать, если пылесос повторно перезаряжается?","content":"

","createTime":1675232249,"updateTime":1714033685,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":260,"sort":195,"status":1,"pid":0,"faqNId":22,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Как экспортировать мою личную информацию из приложения Imou Life?","content":"

1. Войдите на страницу \"Я\" и нажмите, чтобы войти в \"Настройки\".

2. Зайдите в раздел \"Учетная запись и безопасность\".

3. Нажмите \"Экспортировать информацию об учетной записи\"

4. Нажмите \"Экспорт\".

5. Нажмите \"ОК\". После получения кода подтверждения введите код подтверждения и нажмите \"ОК\".

","createTime":1675232405,"updateTime":1714033694,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":261,"sort":200,"status":1,"pid":0,"faqNId":22,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Как отформатировать SD-карту в приложении Imou Life?","content":"

1. Зайдите на страницу \"Сведения об устройстве\", и найдите Локальное хранилище в настройках хранилища.

2. Выберите \"Локальное хранилище\".

3. Нажмите \"Форматировать\" для успешного форматирования карты памяти.

","createTime":1675232486,"updateTime":1714033706,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":262,"sort":205,"status":1,"pid":0,"faqNId":22,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Как зарегистрировать учетную запись Imou?","content":"

Если вы хотите добавить и настроить камеру в приложении Imou Life, то следуйте инструкции ниже.

Загрузите приложение и зарегистрируйте учетную запись:

1. Загрузите приложение: Загрузите приложение Imou Life в Apple App Store или Google Play или отсканируйте QR-код коробки.

2. Нажмите \"зарегистрироваться\", чтобы получить учетную запись Imou.

5. Введите код подтверждения, полученный по электронной почте, для завершения регистрации.

","createTime":1675232559,"updateTime":1714033712,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":263,"sort":210,"status":1,"pid":0,"faqNId":22,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Как изменить привязанный адрес электронной почты в приложении Imou life?","content":"

1. Перейдите в секцию \"Я\", нажав на иконку портрета головы.

2. Нажмите \"Изменить\" в разделе \"Электронная почта\".

3. Проверьте свою электронную почту и введите код подтверждения.

4. Введите новый адрес электронной почты и код подтверждения.

5. Введите новый адрес электронной почты для входа.

","createTime":1675232608,"updateTime":1714033722,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":264,"sort":215,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"В течении скольки лет доступны обновления опций безопасности на продуктах IPC? ","content":"

","createTime":1675232630,"updateTime":1714033730,"deleteStatus":0,"imageUrl":null,"imageRemark":null},{"id":265,"sort":85,"status":1,"pid":0,"faqNId":2,"type":0,"langCode":"ru","fontAlign":"left","dataString":"default","imageId":null,"productIds":null,"stepIds":null,"title":"Как выбрать емкость карты памяти?","content":"

1. Для камер с разрешением 2МП карту памяти в 32 гб можно использовать 3 дня;

2. Для камер с разрешением 4МП карту памяти в 32 гб можно использовать в течение 1,5 дней;

3. Видео автоматически записываются поверх предыдущих видео, если память заканчивается.

","createTime":1675233399,"updateTime":1714033365,"deleteStatus":0,"imageUrl":null,"imageRemark":null}],"productsList":[{"id":27,"sort":471,"status":1,"pid":0,"type":1,"langCode":"ru","fontAlign":"left","name":"Knight","url":"knight","datasheetId":30,"qsgId":30,"imageId":2589,"setName":null,"setUrl":null,"specsId":2590,"specsManyId":2,"isComingSoon":2,"isNew":2,"isHot":1,"isEol":2,"isRecommend":2,"isSearch":1,"isEnvironment":2,"createTime":1657181280,"updateTime":1674479743,"deleteStatus":0,"datasheetUrl":"https://static-website.imou.com/62E22EA8AC12A.jpg","datasheetRemark":"ไนท์","qsgUrl":"https://static-website.imou.com/62E22EA8AC12A.jpg","qsgRemark":"ไนท์","imageUrl":"https://static-website.imou.com/c0a68da0-0e93-4d74-bd19-7e30eb8e1c72.png","imageRemark":"Knight","specsManyUrl":null,"specsManyRemark":null,"specsUrl":"https://static-website.imou.com/0da06076-45ec-416d-8406-3b76aa08b7f7.png","specsRemark":"Knight","faqStepList":null,"setList":null,"marketStatus":"0","tagDate":null,"productReportedModel":null,"prmNicknameDeviceId":null,"prmDeviceIds":null,"prmDeviceNickname":null,"pclass":1,"nid":11,"faq":null,"videos":null,"userManual":null},{"id":55,"sort":487,"status":1,"pid":0,"type":1,"langCode":"ru","fontAlign":"left","name":"Turret","url":"turret","datasheetId":30,"qsgId":30,"imageId":2593,"setName":null,"setUrl":null,"specsId":3762,"specsManyId":2,"isComingSoon":2,"isNew":2,"isHot":2,"isEol":2,"isRecommend":2,"isSearch":1,"isEnvironment":2,"createTime":1666607531,"updateTime":1700056444,"deleteStatus":0,"datasheetUrl":"https://static-website.imou.com/62E22EA8AC12A.jpg","datasheetRemark":"ไนท์","qsgUrl":"https://static-website.imou.com/62E22EA8AC12A.jpg","qsgRemark":"ไนท์","imageUrl":"https://static-website.imou.com/122f44cd-9680-4062-a52a-e6bb36d43e42.png","imageRemark":"Turret","specsManyUrl":null,"specsManyRemark":null,"specsUrl":"https://static-website.imou.com/5cba43da-f9dd-4833-8517-01c4ea3d8e71.png","specsRemark":"Turret","faqStepList":null,"setList":null,"marketStatus":"0","tagDate":null,"productReportedModel":null,"prmNicknameDeviceId":null,"prmDeviceIds":null,"prmDeviceNickname":null,"pclass":1,"nid":11,"faq":null,"videos":null,"userManual":null},{"id":58,"sort":494,"status":1,"pid":0,"type":1,"langCode":"ru","fontAlign":"left","name":"Cue 2","url":"cue2","datasheetId":null,"qsgId":null,"imageId":2859,"setName":null,"setUrl":null,"specsId":2860,"specsManyId":2,"isComingSoon":2,"isNew":2,"isHot":2,"isEol":2,"isRecommend":2,"isSearch":2,"isEnvironment":0,"createTime":1666695329,"updateTime":1700056870,"deleteStatus":0,"datasheetUrl":null,"datasheetRemark":null,"qsgUrl":null,"qsgRemark":null,"imageUrl":"https://static-website.imou.com/44f0c84e-178a-4588-a425-b2ecde75a999.png","imageRemark":"Cue 2","specsManyUrl":null,"specsManyRemark":null,"specsUrl":"https://static-website.imou.com/a8bc36dc-3020-41c7-8399-82f12824d1a1.png","specsRemark":"Cue 2","faqStepList":null,"setList":null,"marketStatus":"0","tagDate":null,"productReportedModel":null,"prmNicknameDeviceId":null,"prmDeviceIds":null,"prmDeviceNickname":null,"pclass":1,"nid":10,"faq":null,"videos":null,"userManual":null},{"id":60,"sort":489,"status":1,"pid":0,"type":1,"langCode":"ru","fontAlign":"left","name":"Rex","url":"rex","datasheetId":null,"qsgId":null,"imageId":3118,"setName":null,"setUrl":null,"specsId":3119,"specsManyId":2,"isComingSoon":2,"isNew":2,"isHot":2,"isEol":2,"isRecommend":2,"isSearch":2,"isEnvironment":0,"createTime":1666705772,"updateTime":1700056832,"deleteStatus":0,"datasheetUrl":null,"datasheetRemark":null,"qsgUrl":null,"qsgRemark":null,"imageUrl":"https://static-website.imou.com/c3ae15bf-386e-47c1-a908-5b26716119c6.png","imageRemark":"Rex","specsManyUrl":null,"specsManyRemark":null,"specsUrl":"https://static-website.imou.com/183e7d14-ecf5-436a-978b-9ab7e98daa30.png","specsRemark":"Rex","faqStepList":null,"setList":null,"marketStatus":"0","tagDate":null,"productReportedModel":null,"prmNicknameDeviceId":null,"prmDeviceIds":null,"prmDeviceNickname":null,"pclass":1,"nid":10,"faq":null,"videos":null,"userManual":null},{"id":61,"sort":488,"status":1,"pid":0,"type":1,"langCode":"ru","fontAlign":"left","name":"Ranger 2","url":"ranger2","datasheetId":null,"qsgId":null,"imageId":3248,"setName":null,"setUrl":null,"specsId":3249,"specsManyId":2,"isComingSoon":2,"isNew":2,"isHot":1,"isEol":2,"isRecommend":2,"isSearch":2,"isEnvironment":0,"createTime":1666770273,"updateTime":1700056676,"deleteStatus":0,"datasheetUrl":null,"datasheetRemark":null,"qsgUrl":null,"qsgRemark":null,"imageUrl":"https://static-website.imou.com/e7850367-8e35-4923-abb7-142974a7fd6a.png","imageRemark":"Ranger 2","specsManyUrl":null,"specsManyRemark":null,"specsUrl":"https://static-website.imou.com/02eab1e4-ab66-49c5-a7ea-df99d3a7def0.png","specsRemark":null,"faqStepList":null,"setList":null,"marketStatus":"0","tagDate":null,"productReportedModel":null,"prmNicknameDeviceId":null,"prmDeviceIds":null,"prmDeviceNickname":null,"pclass":1,"nid":10,"faq":null,"videos":null,"userManual":null},{"id":63,"sort":488,"status":1,"pid":0,"type":1,"langCode":"ru","fontAlign":"left","name":"Ranger 2 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Doc

Продукты

FAQ

Как повторно выбрать устройства для программы Imou Protect?

В чем разница между облачным хранилищем и Imou Protect?

Какие могут быть последствия, если я не подпишусь на Imou Protect?

Как перейти на Imou Protect, если я уже подписан на облачное хранилище?

Могу ли я попробовать Imou Protect перед подпиской?

У меня несколько камер, как выбрать подписку?

Если камера сломалась, что делать с подпиской Imou Protect?

Если я отвяжу камеру, что произойдет с Imou Protect, на который я подписан?

В чем разница между функцией обнаружения ИИ, предоставляемой Imou Protect, и функцией обнаружения, которая поставляется с камерой?

Если я уже подписан на Imou Protect, как я могу воспользоваться обновленными преимуществами?

Я хочу обновить сервис Imou Protect, на который я подписан, как с меня будет взиматься плата?

Как отменить подписку на программу Imou Protect?

Как настроить камеру?

Как поделиться доступом к своими камерам с другими пользователями？

Как просмотреть архив записей?

Как запустить трансляцию с камеры iMOU через Amazon Echo Show / Google Nest Hub?

Где можно хранить видео?

Ложная тревога за пределами зоны обнаружения движения (общая зона)?

Могу ли я установить область обнаружения человека?

Отсутствие сигнала оповещения после включения обнаружения движения?

Как настроить фиксированный IP-адрес устройства?

Не удалось инициализировать устройство (установить пароль)?

Сопряжение прошло успешно, но трансляции нет?

Устройство часто включается и выключается?

Режим ночного видения постоянно включается / выключается?

Экран размыт?

Мой экран слишком яркий в режиме ночного видения / инфракрасном режиме / умном режиме?

Мой экран слишком темный в режиме ночного видения / инфракрасном режиме / умном режиме?

Карта памяти не распознается?

Ложные оповещения или отсутствие оповещений при инфракрасном обнаружении?

Индикатор выключен или постоянно горит красным?

Что делать, если ковер не распознается при построении карты?

Что делать, если вентилятор слишком шумный?

Что делать, если карта перекрывается в приложении?

Что делать, если пылесос не заряжается автоматически при отключении питания во время уборки?

Что делать, если пылесос повторно перезаряжается?

Как экспортировать мою личную информацию из приложения Imou Life?

Как отформатировать SD-карту в приложении Imou Life?

Как зарегистрировать учетную запись Imou?

Как изменить привязанный адрес электронной почты в приложении Imou life?

В течении скольки лет доступны обновления опций безопасности на продуктах IPC?

Как выбрать емкость карты памяти?